Before contacting us
Include a short description and, where relevant, the property title, confirmation code or conversation involved. Never send passwords, full card numbers or sensitive identity documents in a message.
Questions about a property
For availability, payment methods, check-in, keys, deposits, cancellation arrangements or local details, contact the owner directly. These arrangements are made between owner and guest, not by LacteosCordoba.
Report a problem
Use the platform’s reporting tools for inaccurate listings or inappropriate conversations. For urgent danger or suspected crime, contact the appropriate local emergency or law-enforcement service first.
Legal and privacy requests
Clearly identify requests concerning access, correction, deletion, objection or another privacy right. We may need to verify your identity before acting in order to protect your account and data.
Response times
We aim to review requests as soon as reasonably possible. Complex account, safety or legal matters can require additional verification and may take longer.