Digital delivery
Purchased points are credited automatically after the payment provider confirms successful payment. Delivery is normally immediate. If points are not visible within 15 minutes, contact Support and include the payment reference; do not repeat the payment until the transaction is checked.
Refunds for unused points
You may request a refund for unused points within 14 calendar days of purchase. Approved refunds are returned to the original payment method. Points obtained through a refunded purchase are removed from the account.
Used points and delivered promotion
Points already spent on an active or completed promotion are normally non-refundable because the digital promotional service begins immediately at the user’s request. This does not affect mandatory rights for a defective, unavailable or incorrectly delivered service.
Duplicate, unauthorized or failed payments
Report duplicate charges, unauthorized transactions or a payment that completed without delivering points as soon as possible. We will investigate using account and payment records and correct or refund confirmed errors.
How to request a refund
Open Support in Messages from the account used for purchase. Include the purchase date, amount in EUR, payment reference and reason. Never send full card details. We aim to review complete requests within 5 business days. After approval, banks and card networks commonly need an additional 5–10 business days to display the refund.
Disputes
Contact Support first so we can investigate quickly. This policy does not restrict rights that cannot be excluded by applicable consumer law or the right to raise a dispute with the payment provider or card issuer.